Terms of Service — Therapy Bro

1. Acceptance of Terms

By accessing or using TherapyBro (the app, website, and related services), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the platform.

TherapyBro is operated as a sole proprietorship registered under Udyam (MSME) with a Sanstha Aadhaar registration. References to "TherapyBro," "we," or "us" in these Terms mean the proprietor operating under that registration.

2. Platform Overview

TherapyBro is a non-clinical companionship and peer-support platform. It is NOT:

a medical service, therapy provider, or clinical treatment platform;
a replacement for professional mental healthcare;
a crisis hotline or emergency service.

TherapyBro IS a companion product with:

an AI conversational companion ("Adam" or "Eve") available 24/7;
access to Listener Bros — human listeners, paid per minute — for supportive conversation;
tools for journaling and mood check-ins.

Listener Bros may hold relevant educational qualifications (for example, a background in psychology), but this does not make them licensed clinical psychologists, and it does not change the non-clinical nature of the support they provide. A Listener Bro's stated background is informational only and is not a representation that clinical services are being offered.

3. Eligibility

You must be at least 18 years old to use TherapyBro. By using the platform, you represent that you meet this requirement. TherapyBro currently relies on the age/date-of-birth information you provide at sign-up (including via Google Sign-In) and does not perform independent age verification beyond this. Users under 18 are not permitted, and accounts found to belong to a user under 18 will be deleted.

4. User Conduct

You agree to use TherapyBro only for lawful and non-harmful purposes. You will NOT:

use abusive, harassing, threatening, or sexually inappropriate language toward AI companions, Listener Bros, or other users;
attempt to harm, intimidate, or harass a Listener Bro or another user;
share explicit, illegal, or hateful content;
attempt to reverse-engineer, hack, scrape, or otherwise exploit the platform;
use the platform to solicit illegal activity;
exchange personal contact information (including phone numbers, email addresses, or social media handles) with a Listener Bro or another user through the platform, or attempt to move the conversation to a channel outside TherapyBro.

Violation of the contact-information rule above will result in suspension of both accounts involved (user and Listener Bro), regardless of who initiated the exchange. Where the violating party is a Listener Bro, any earnings associated with the violating conversation(s) may be forfeited. Repeated or severe violations of this Section may result in permanent account termination. See our Community Guidelines for the full list of conduct rules and enforcement steps.

TherapyBro reserves the right to suspend or terminate your account for violation of these Terms.

5. Payment Terms

Free tier: 10 messages per day of AI companion (Adam/Eve) chat, free for the first 7 days from account creation. Resets daily at 12:00 AM IST during this period.
After the initial 7-day period: AI companion chat is billed at ₹0.05 per message (subject to change; current rate is always shown in the app). This rate may be revised; any change will be reflected in the app and, where required, notified in advance.
Listener Bro sessions: ₹14 per minute (or the current rate shown in the app), charged per minute of actual session time. A minimum wallet balance equivalent to 8 minutes is required to initiate a session.
Wallet: a prepaid balance used for Listener Bro sessions and AI companion messages beyond the free allowance. Top-up is available via Razorpay. Wallet withdrawal to a bank account is disabled at launch; unused balance remains in your wallet and can be spent within the app. These Terms will be updated when withdrawals become available.

6. Refunds

Listener Bro sessions: no refunds for sessions already completed. If you are dissatisfied, you may submit a session rating and feedback, and TherapyBro support will review the matter.
AI companion messages: charges are per message sent and received as part of a reply; once a message has been processed and a response delivered, it is not eligible for refund. If a technical failure causes you to be charged without receiving a response, contact support for review.
Wallet balance: cannot be withdrawn to a bank account while payouts are disabled. Unused balance remains available for future use within the app. This policy will be updated when withdrawals open.

See our separate Refund & Cancellation Policy for full detail.

7. Community Guidelines

Additional, more detailed conduct rules — including specific examples of prohibited behaviour and how reports are handled — are set out in our Community Guidelines, which form part of these Terms by reference.

8. Nature of the Service, Crisis Situations & Limitation of Liability

8.1 Nature of the service

TherapyBro provides companionship, conversational AI interaction, and peer/human-listener conversation. It is provided "as is," and TherapyBro does not guarantee any specific therapeutic outcome, emotional result, or resolution of any personal difficulty from using the platform.

Adam and Eve (AI companions) are conversational AI systems, not clinicians. They do not diagnose, prescribe, or provide medical or psychological treatment, and are designed for emotional support and conversation only.

Listener Bros are trained human listeners, not licensed clinical psychologists (unless independently and separately disclosed to you as such). They do not diagnose, prescribe, or provide clinical treatment, and provide emotional support and conversation only.

8.2 Crisis situations — your acknowledgment

TherapyBro is not a medical service, a crisis intervention service, a suicide-prevention helpline, or a substitute for emergency care. By using TherapyBro, you acknowledge and agree that:

if you are experiencing a medical or psychiatric emergency, including thoughts of suicide or self-harm, you will contact emergency services (dial 112) or a crisis helpline (Tele-MANAS: 14416) immediately, and will not rely on TherapyBro as your sole or primary source of support in such a situation;
TherapyBro's Listener Bros and product design aim to recognise signs of crisis and direct you toward appropriate external resources and helplines, but this process currently depends on a Listener Bro or the AI companion recognising and responding to what you share — it is not a fully automated, guaranteed-detection system, and TherapyBro cannot guarantee that every instance of risk will be identified or acted on in time;
your continued use of the Service during a crisis situation is at your own discretion, and seeking immediate professional or emergency help remains your responsibility.

8.3 Limitation of liability

To the extent permitted by applicable Indian law, TherapyBro's total liability to you arising out of or relating to your use of the Service — including any claim relating to emotional or physical harm — is limited to the lesser of: (a) the amount you paid TherapyBro in the 30 days preceding the claim, or (b) ₹5,000.

This cap applies to all claims, whether based in contract, tort, negligence, or otherwise. It does not apply to, and does not limit, liability that cannot be excluded under applicable Indian law — including liability arising from TherapyBro's gross negligence or wilful misconduct, such as a demonstrated failure to operate its own stated crisis-escalation process as described in these Terms.

9. Indemnification

You agree to indemnify, defend, and hold harmless TherapyBro, its founders, employees, and contractors from claims, damages, or liabilities arising from: your use of the platform; your violation of these Terms; your violation of applicable law; or your interaction with Listener Bros or other users.

10. Intellectual Property

All content on TherapyBro (app design, logos, features, and chat interface) is owned by TherapyBro. You may not copy, modify, or redistribute it without permission.

Your data (chat history, journal entries, mood logs) remains your data. You grant TherapyBro a licence to store and process this data to operate and secure the platform, personalise your experience (for example, AI companion memory as described in our Privacy Policy), and respond to support and safety reports. This licence does not extend to using your conversation content to train or fine-tune AI models, or for marketing purposes, except as separately and specifically disclosed to you.

11. Third-Party Services

TherapyBro uses third-party service providers, including Razorpay (payments), Firebase (push notifications), our cloud hosting and storage providers, and our AI model provider (currently Sarvam AI). We are not liable for their outages or failures, though we will make reasonable efforts to work around them. See each provider's own terms of service for how they handle your data.

12. Termination

TherapyBro may suspend or terminate your account at any time for violation of these Terms, non-payment, or suspected misuse.

Upon termination, your account is deactivated immediately and you lose access to the platform. Your data is handled the same way as a self-initiated account deletion under our Privacy Policy: it enters a 30-day recovery window (during which reinstatement is possible by contacting support, subject to our discretion where termination was for a Terms violation), after which it is hard-deleted, except for payment and platform-revenue records retained as described in our Privacy Policy for tax purposes.

13. Modifications to These Terms

TherapyBro may update these Terms at any time. Changes take effect 30 days after posting. Continued use of the platform after that point means you accept the updated Terms. Material changes will be announced in-app or by email.

14. Force Majeure

TherapyBro is not liable for failures caused by events beyond our reasonable control, including server outages, natural disasters, government action, or internet or telecommunications provider failures. We will make reasonable efforts to restore service, but this section does not create any additional guarantee of availability.

15. Dispute Resolution

Jurisdiction: Jaipur, Rajasthan, India.

Governing law: the laws of Rajasthan and applicable Indian central law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Mental Healthcare Act, 2017.

Arbitration: any dispute must first be raised in good faith with TherapyBro support (support@therapy-bro.com). If unresolved within 30 days, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a single arbitrator seated in Jaipur, in the English language.