1. Relationship & Classification
By becoming a TherapyBro Listener Bro, you are an independent contractor, not an employee. You have control over your own schedule and availability, and over whether to accept any given session request. TherapyBro does not mandate minimum hours.
2. Listener Bro Role & Scope
There is a single Listener Bro role. A Listener Bro's educational background (for example, a degree in psychology, where applicable) may be shown on their profile as informational context, but it does not create a separate service tier, and does not change the scope of what any Listener Bro is permitted to do on the platform.
All Listener Bros provide emotional support and conversation only. No Listener Bro — regardless of educational background — may diagnose, prescribe, or provide clinical treatment. All Listener Bros are subject to the same Code of Conduct, training requirements, and escalation obligations set out in this Agreement.
3. Code of Conduct
All Listener Bros must:
- be respectful, non-judgmental, and empathetic with users;
- maintain confidentiality — never share user information outside the platform;
- respect user boundaries — no unsolicited contact, and no personal relationship-building beyond sessions;
- use only platform-provided communication channels (in-app chat and voice notes);
- never exchange personal contact information (phone number, email, social media handles) with a user, or attempt to move a conversation off-platform — see Section 6 for the consequences of this specifically;
- avoid sexual, romantic, or otherwise inappropriate content in sessions;
- escalate crisis risk (suicidal intent, self-harm, or acute psychological crisis) immediately, following TherapyBro's crisis-escalation training, and direct users toward emergency services (112) and Tele-MANAS (14416) as trained;
- complete all mandatory training modules before accepting sessions;
- accept session requests without discriminating against users on any personal characteristic.
4. Payment & Earnings
- Session rate: ₹14/min (or the current rate shown in the app), charged to the user. Your share of this is determined by your current rating tier, described below.
- Rating-based commission: your commission rate is reviewed based on your user rating and adjusts as follows —
- Rating of 3 stars or below (or no rating yet): TherapyBro retains 50% of session revenue; you receive 50%.
- Rating of 4 stars: TherapyBro retains 45%; you receive 55%.
- Rating of 5 stars: TherapyBro retains 40%; you receive 60%.
- Minimum session: 8 minutes (users must hold a minimum wallet balance to start a session). You are paid for actual session duration.
- Payment frequency: bank payouts are not available at launch. Session earnings accrue within the app. There is no weekly bank or UPI deposit until payouts open; this Agreement will be updated when that changes.
- Missed session requests: if you do not respond to a session request within 60 seconds, you are automatically marked offline — this carries no penalty, but a 30-minute cooldown applies before you can re-accept new requests.
- Chargeback risk: if a user successfully disputes a session charge with their payment provider, the corresponding earnings are reversed from your account, even where the session was conducted properly. You currently have no formal channel to contest a specific chargeback reversal beyond contacting support directly.
5. Performance Standards
- Respond to session requests within 60 seconds; delayed response results in automatic offline status (see Section 4).
- Maintain a session rating of 4 or above where possible. If your rating falls below 2.5 across your most recent 10 sessions, TherapyBro may contact you for feedback and support — this is a check-in, not an automatic suspension.
- Set your availability status honestly (Online, Busy, Offline). Do not misrepresent your availability.
6. Suspension & Termination
- Immediate suspension (24–48 hours), no advance warning: for violations of the Code of Conduct, including harassment, inappropriate content, or a confidentiality breach. If you believe a suspension was issued in error, you may email support@therapy-bro.com to request review; TherapyBro will review and respond within 7 days.
- Contact-information violations: exchanging personal contact information with a user, or attempting to move a conversation off-platform, results in immediate suspension and forfeiture of any earnings from the session(s) in which the violation occurred, regardless of who initiated the exchange.
- Permanent termination: three or more suspensions, any legal violation, or a substantiated report of user harm results in permanent removal from the platform.
- Appeals: you may appeal any suspension or termination by emailing support@therapy-bro.com. TherapyBro will review and respond within 7 days.
7. Liability, Indemnification & Crisis Protocol Support
You are not responsible for a user's mental health outcomes: you are not liable for a user's self-harm, suicide risk, or other mental health outcomes that occur despite your good-faith participation in TherapyBro's crisis-escalation process. You are not a therapist, and you must not diagnose, prescribe, or provide clinical treatment.
Confidentiality: you must not disclose session details outside the platform. Violation of this clause results in immediate termination.
Your indemnification of TherapyBro: you agree to indemnify and hold harmless TherapyBro from claims, damages, or liabilities arising from your misconduct, your violation of this Agreement, or harm you cause through actions outside TherapyBro's trained crisis-escalation protocol.
TherapyBro's support of you: where a claim arises specifically from your good-faith adherence to TherapyBro's documented crisis-escalation training and protocol — that is, you followed the process as trained, and a claim nonetheless arises from the outcome — TherapyBro will provide reasonable defense support and will not seek indemnification from you for that specific claim. This protection does not extend to conduct outside the trained protocol, to misconduct, or to violations of this Agreement.
8. Insurance & Self-Care
TherapyBro recommends that you carry professional liability insurance (optional, but strongly advised). Providers you may wish to consider include Star Health Wellness, ICICI Lombard, and HDFC Ergo (indicative range ₹1,500–5,000/year). TherapyBro does not provide insurance on your behalf.
9. Data & Confidentiality
- Your Listener Bro profile (name, bio, educational background where shown, and ratings) is visible to users on the app.
- User chat history from your sessions is visible only to you and the user you spoke with — you must never share it elsewhere. TherapyBro's Trust & Safety function may access specific conversations in response to a filed report, on the same terms described in our Privacy Policy.
- Anonymized session data: TherapyBro may use session data with direct identifiers removed to understand platform usage patterns and improve the product (for example, average session length or common topics at an aggregate level). This does not include using identifiable session transcripts for marketing, and any use for AI model training will be separately and specifically disclosed before it happens — consistent with our Privacy Policy.
10. Termination of This Agreement
Either party may terminate this Agreement at any time. You may disable your Listener Bro account at any time from within the app. TherapyBro may terminate this Agreement for a violation of its terms, as described in Section 6.
11. Tax Responsibility
You are responsible for your own tax obligations on Listener Bro earnings. TherapyBro will provide tax documentation appropriate for independent contractors under Indian law, as applicable.