Clear timelines, no fine print. This policy explains refunds and dispute handling for TherapyBro services. For full terms, see our Terms of Service.
See also our Privacy Policy, Shipping & Delivery Policy, Listener Agreement, and Community Guidelines.
Listener Bro sessions
No refunds for sessions you complete or voluntarily end early. If you're dissatisfied with a session, submit a session rating and optional written feedback — this helps us monitor Listener Bro quality even where a refund isn't owed.
Sessions interrupted by a technical fault: if a session ends prematurely because of a verified fault on our side — a dropped connection, an app crash, or a Listener Bro failing to join after accepting the session — you are eligible for a pro-rated refund of the unused minutes you were charged for. This does not apply where you choose to end the session early, or where the interruption is caused by your own device or network connection.
To request this: email support@therapy-bro.com with the approximate time and nature of the interruption. Disputes are reviewed manually and resolved within 5–7 business days.
AI companion (Adam / Eve) messages
Your first 7 days from account creation include 10 free messages per day. Unused free messages do not carry over and are not refundable or redeemable for credit — they simply reset the next day.
After the free period, each message is charged at the rate shown in the app (currently ₹0.05/message) from your wallet balance. Charges apply once a message has been sent and a response delivered.
Charged with no response: this is not expected to happen in normal operation, but if a technical failure causes a message to be charged without you receiving a reply, email support@therapy-bro.com with the approximate time of the message. This is reviewed manually — we do not currently auto-detect or auto-refund these cases — and resolved within 5–7 business days. If confirmed, the charge is reversed to your wallet balance.
Wallet balance
Wallet withdrawal to a bank account is disabled at launch. Unused wallet balance remains available to spend on Listener Bro sessions and AI companion messages, and does not expire. This policy will be updated with minimum withdrawal amounts and processing timelines once payouts become available.
Wallet balance on account suspension or termination: if your account is suspended or terminated for violating our Terms of Service or Community Guidelines, any unused wallet balance is automatically refunded to your original payment method. This does not include amounts already spent on completed Listener Bro sessions or AI companion messages prior to the suspension or termination, which are not refunded.
Payment disputes
Email support@therapy-bro.com with your transaction details (approximate date, amount, and payment method). We respond within 5–7 business days. Approved refunds are credited to your original payment method within 5–7 business days, subject to your payment provider's own processing timelines.