FAQ

No. TherapyBro is an emotional support companion app, not therapy. If you need clinical treatment (diagnosis, medication), consult a licensed healthcare provider.

As ordinary text in our database in Mumbai — encrypted in transit and access-controlled at rest, not end-to-end encrypted. We do not run a scheduled purge today, so history stays until you delete your account, which erases it. See the privacy policy for what is kept after deletion and why.

No. Sessions are non-refundable once completed. You can rate the session and provide feedback; TherapyBro support will review disputes.

Profile → Adam Plus → Cancel subscription. One tap, confirm, done — no emails, no retention script. You keep Adam Plus until the period you already paid for runs out, and you are not charged again.

Not yet. Payouts are not live, so withdrawals are turned off — your balance stays in your wallet and can be spent on sessions. We will say so here when payouts open.

TherapyBro will immediately show a crisis modal with emergency hotlines (108, Tele-MANAS 14416). You'll be encouraged to call. If you're in a listener session, they'll stay with you while supporting escalation.

We do not train any model on your chat text. The only thing our internal tuning ever records is a one-way hash of a message, never the message itself. Your messages are sent to our AI provider to generate the reply you are waiting for, and what that provider retains is governed by its own terms — the privacy policy names it. There is no in-app training toggle, because there is nothing to switch off.

Yes. Email support@therapy-bro.com with 'Data Export Request'. We'll provide your chat history, account data, mood logs in JSON format within 7 days.

All listeners go through: ID verification, HEXACO psychometric screening, scenario-based assessment, mandatory training, and ongoing performance review. Professional listeners have Master's degrees verified.

Yes. In your session or listener profile, tap 'Report User'. Include details. TherapyBro safety team investigates within 24 hours. Substantiated misconduct results in suspension/termination.

Peer listeners: ₹10.80/min. Professional listeners: ₹14/min. Rates may adjust based on demand.

Bank payouts are not live yet. Session earnings accrue in the app; we will update this FAQ when withdrawals open. There is no weekly bank deposit today.

One bad rating doesn't matter. Your profile shows average rating. If your average drops below 2.5, TherapyBro will contact you for feedback/coaching.

If a user disputes the payment via their bank, your earnings are reversed. You have no recourse (payment provider's decision). This is rare but possible.

Yes! You're a contractor. You can work anywhere else, any hours. TherapyBro has no exclusivity clause.

Mark yourself Offline. No sessions will come your way. You can re-activate anytime.

Peer listeners: 5 hours (6 modules). Professional listeners: 3 hours (skip Active Listening module). All must pass quizzes (≥80%) and agree to code of conduct.

Immediately recognize the signals (suicidal intent, self-harm, psychosis). Encourage them to call 108 or Tele-MANAS 14416. Stay present emotionally. Do NOT end the session. Do NOT try to de-escalate medically.

No. All communication must be in-app only. Sharing phone numbers, WhatsApp, etc., violates the code of conduct and results in immediate suspension.

Not mandatory, but highly recommended. Professional liability insurance (₹1,500–5,000/year) protects you. You arrange and pay for it yourself.

TherapyBro will investigate. You have 7 days to respond to allegations. If substantiated, you're suspended (24–48 hrs) or terminated. You can appeal.